Privacy Policy

1. Scope

This Privacy Policy explains how Pose AI collects, uses, stores, discloses, and protects information when you use the iOS app, website, API, account system, on-device camera analysis, and paid subscription features. Pedro Martins operates Pose AI and is the contact for privacy questions and requests.

Our Data Privacy overview summarizes the most important camera and device data flows. Privacy questions and requests can be sent to support@getposeai.com.

2. Information we collect

• Account data: email address, name, profile image or Gravatar URL, sign-in provider identifiers, account timestamps, and verification status.
• Authentication and security data: password hashes, session and provider tokens, verification codes, IP address, user agent, request timestamps, and rate-limit or abuse-prevention records. We do not store your plain-text password.
• Subscription data: RevenueCat customer identifiers, email address, display name and backend-environment subscriber attributes, product and offering information, entitlement status, purchase state, and App Store subscription metadata. We do not receive your full payment-card details.
• Support and communication data: messages and attachments you choose to send and transactional email delivery details.
• Technical data: app version, device platform, locale or timezone, and website, API, server, security, and diagnostic logs generated when you use the service.

3. Camera frames and captured photos

The current app analyzes live camera frames on your iPhone to compare your pose, framing, face direction, expression, hand position, lighting, and other visual signals with a selected guide. This processing runs on-device. Live frames and analysis readings are not sent to our servers.

When you take a photo, the full-resolution image is saved directly to your Apple Photos library if you grant add-only access. The app may keep the current review image temporarily in memory and a small recent-capture thumbnail in local app storage. The current service does not upload captured photos to us.

Apple Photos controls your saved images. Deleting your Pose AI account or the app does not delete photos already saved to your library.

4. Face scan and preferences stored on your device

The optional face scan processes camera frames on-device and stores only a derived report in the app’s local settings. Depending on what the scan can read, that report can include face proportions and shape, symmetry measurements, preferred side, hair-color category, skin-tone category and color values, skin-evenness category, scan date, and sample count.

The report is used for two things only: the app shows you a summary of the scan when it finishes, and it uses your preferred side to order and mirror pose guidance. It is not used to identify or authenticate you, is not used for advertising, and is not used for any health, medical, or safety purpose.

Face-scan frames, crops, and pixels are not saved or uploaded. The report itself is never sent to us or to any third party. It remains on your device unless you scan again, clear the app’s local data, or remove the app; because it is stored in ordinary app settings, a device or iCloud backup you make can include it and restore it to your next iPhone.

Onboarding answers and app preferences are also stored locally, including selected gender category, preferred side, capture style, look preference, camera-permission state, onboarding completion, camera choice, guide settings, and capture controls. These local preferences are not synced to your account in the current service.

5. How we use information

• Create and secure accounts, verify email addresses, support password resets, and maintain sessions.
• Provide sign-in through Apple, Google, or email and prevent unauthorized or abusive access.
• Connect your account to RevenueCat, check paid entitlements, display available subscriptions, and restore purchases.
• Send transactional account emails, including verification codes and password-reset messages.
• Operate, secure, debug, monitor, rate-limit, and improve the reliability of the app, API, and website.
• Respond to support requests, enforce our Terms of Service, resolve disputes, and comply with law.

6. Legal bases

Where privacy law requires a legal basis, we process information to perform our contract with you; with your consent for optional camera, photo-library, and provider permissions; for legitimate interests such as security, support, and service reliability; and to comply with legal obligations.

7. Providers we use

• Apple and Google for supported sign-in, device, App Store, Photos, and platform services.
• RevenueCat for subscription offerings, customer identity, purchase state, and entitlement management.
• Cloudflare Email Service for verification, one-time-code, password-reset, and other transactional emails.
• Gravatar to generate or display a profile-avatar URL associated with an email address.
• Hosting, PostgreSQL database, backup, logging, domain, and infrastructure providers needed to run the API and website.

8. When we disclose information

We do not sell personal information. We disclose information to providers that help operatePose AI, when you direct a sign-in or purchase integration, when necessary to secure the service or comply with law, in connection with a business transfer, or with your consent.

Providers may process information in countries other than yours. Where required, we rely on appropriate contractual or legal safeguards for cross-border processing.

We do not currently use third-party advertising trackers or behavioral advertising on the marketing website. Strictly necessary session or preference technologies may be used when needed to provide a requested feature.

9. Retention and account deletion

We retain account, authentication, subscription, support, and technical records for as long as needed to provide the service, protect the platform, comply with law, resolve disputes, and maintain legitimate business records. Sessions and verification records may expire earlier under their own security periods.

When you delete your account in the app, the current service deletes linked sign-in accounts and active sessions, revokes sign-in access, and replaces your email, name, image, and verification state in the primary user record with anonymous values. Expired verification records, server and security logs, backups, and records required for legal or fraud-prevention reasons may remain for a limited period.

Account deletion does not clear local onboarding answers, the derived face-scan report, capture preferences, or the recent thumbnail; delete the app or clear its local data to remove those items. It also does not remove photos from Apple Photos, cancel App Store billing, or automatically erase purchase and customer records held by Apple or RevenueCat.

10. Security

We use HTTPS, authenticated sessions, password hashing, email verification, server-side validation, rate limits, provider access controls, and limited-access infrastructure. Sensitive local credentials use the storage controls provided by iOS and the authentication SDK. No system is perfectly secure, and you should protect your device, email, Apple or Google account, and password.

11. Your choices and rights

• Access, correct, export, object to, restrict, or delete information where applicable by contacting support@getposeai.com.
• Delete your account from the profile screen in the app.
• Revoke camera and add-only Photos access in iOS Settings.
• Rescan to replace the local face report, or remove the app to clear app-local data.
• Cancel subscriptions through Apple ID subscription settings. Account deletion does not cancel App Store billing.
• Complain to your local privacy or data-protection authority where that right applies.

12. Children and legal consent

Pose AI is not designed as a child-directed service. You may use it only if you can legally consent to the processing described here, or if a parent or legal guardian provides the permission required where you live. If you believe a child’s information was provided without valid permission, contact support@getposeai.com.

13. Changes and contact

We may update this Privacy Policy by posting a new version and changing the “Last updated” date. Material changes will be communicated in the app, by email, or on the website when practical.

Privacy questions and requests: Pedro Martins, support@getposeai.com. See also our Terms of Service.